{"id":2751,"date":"2021-09-10T10:31:12","date_gmt":"2021-09-10T08:31:12","guid":{"rendered":"https:\/\/www.easy-delivery.com\/blog\/?p=2751"},"modified":"2021-10-15T10:56:53","modified_gmt":"2021-10-15T08:56:53","slug":"mon-colis-est-arrive-endommage-que-dois-je-faire","status":"publish","type":"post","link":"https:\/\/www.easy-delivery.com\/blog\/mon-colis-est-arrive-endommage-que-dois-je-faire\/","title":{"rendered":"Mon colis est arriv\u00e9 endommag\u00e9, que dois-je faire ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2751\" class=\"elementor elementor-2751\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b88a916 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b88a916\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c58dae8\" data-id=\"c58dae8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4296db elementor-widget elementor-widget-text-editor\" data-id=\"f4296db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>Mon colis est arriv\u00e9 endommag\u00e9, que dois-je faire ?<\/h1><p><span style=\"font-weight: 400;\">Lorsque votre colis parcourt des milliers de kilom\u00e8tres, il peut arriver qu\u2019il soit endommag\u00e9 malgr\u00e9 tout le soin apport\u00e9 pendant son acheminement. Il peut \u00eatre tr\u00e8s frustrant de d\u00e9couvrir son colis ab\u00eem\u00e9 \u00e0 la livraison et c\u2019est justement \u00e0 ce moment-l\u00e0 que tout se joue.<\/span><\/p><p><span style=\"font-weight: 400;\">En cas de dommages av\u00e9r\u00e9s, le transporteur vous offre la possibilit\u00e9 d\u2019\u00e9mettre des r\u00e9serves, autrement dit, d\u2019ouvrir une r\u00e9clamation.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a7caabe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a7caabe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-962dcc0\" data-id=\"962dcc0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-983e17b elementor-widget elementor-widget-text-editor\" data-id=\"983e17b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>L\u2019importance d\u2019\u00e9mettre des r\u00e9serves<\/h3><p><span style=\"font-weight: 400;\">Il est absolument n\u00e9cessaire de d\u00e9clarer officiellement l\u2019\u00e9tat de votre colis \u00e0 sa r\u00e9ception aupr\u00e8s du transporteur. En premier lieu, c\u2019est ce qui va servir de preuve pour obtenir un d\u00e9dommagement. Si vous ne le faites pas tout de suite ou si vous signez un bordereau de livraison, vous d\u00e9clarez tacitement avoir re\u00e7u le colis en parfait \u00e9tat. C\u2019est ensuite votre parole contre celle du livreur, et cela risque de compliquer les choses.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">\u00c9galement, si vous avez souscrit une <span style=\"text-decoration: underline; color: #ff9900;\"><strong>assurance couvrant le transport<\/strong><\/span>, les r\u00e9serves vous seront demand\u00e9es comme justificatif. En outre, en d\u00e9clarant l\u2019\u00e9tat du colis au transporteur, vous d\u00e9clarez que celui-ci a \u00e9t\u00e9 ab\u00eem\u00e9 pendant le transport et pas apr\u00e8s la livraison, une fois chez vous.\u00a0\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f0b13e5\" data-id=\"f0b13e5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1f5c64 elementor-widget elementor-widget-image\" data-id=\"b1f5c64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"560\" height=\"380\" src=\"https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-2-1.jpg\" class=\"attachment-large size-large wp-image-2754\" alt=\"\" srcset=\"https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-2-1.jpg 560w, https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-2-1-300x204.jpg 300w, https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-2-1-400x271.jpg 400w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5ebda4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5ebda4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ced883c\" data-id=\"ced883c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-307e14f elementor-widget elementor-widget-text-editor\" data-id=\"307e14f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Dans quels cas devez-vous \u00e9mettre des r\u00e9serves ?&nbsp;<\/h3>\n<p><span style=\"font-weight: 400;\">Comme vous l\u2019avez compris, les r\u00e9serves servent \u00e0 attester de l\u2019\u00e9tat du colis. Il n\u2019est pas possible d\u2019en \u00e9mettre si le paquet arrive en retard par exemple.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Voici les cas (non exhaustifs) o\u00f9 vous devez \u00e9mettre des r\u00e9serves :&nbsp;<\/span><\/p>\n<ul>\n<li><b><span style=\"color: #ff9900;\">Votre colis arrive visiblement ouvert ou endommag\u00e9.<\/span> <\/b><span style=\"font-weight: 400;\">Si le carton est d\u00e9chir\u00e9, enfonc\u00e9, a un gros trou,&#8230;, prenez le temps de le signaler. Ouvrez ensuite le colis d\u00e9licatement pour v\u00e9rifier l\u2019\u00e9tat de vos articles.&nbsp;<\/span><\/li>\n<li><span style=\"color: #ff9900;\"><b>La bande de garantie Easy Delivery est d\u00e9t\u00e9rior\u00e9e.<\/b><\/span><span style=\"font-weight: 400;\"> Chez <span style=\"text-decoration: underline;\"><span style=\"color: #ff9900; text-decoration: underline;\"><strong><a style=\"color: #ff9900; text-decoration: underline;\" href=\"https:\/\/www.easy-delivery.com\/fr\/\">Easy Delivery<\/a><\/strong><\/span><\/span>, nous fermons les colis avec une bande de garantie personnalis\u00e9e. Elle est orange, elle porte notre logo, bref : elle ne peut \u00eatre ouverte et remplac\u00e9e discr\u00e8tement ! Lors de l\u2019arriv\u00e9e de votre colis, si cette bande a \u00e9t\u00e9 d\u00e9coup\u00e9e, ou d\u00e9coll\u00e9e, pr\u00e9venez imm\u00e9diatement le livreur.&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">&nbsp;<\/span><span style=\"color: #ff9900;\"><b>Il manque un article \u00e0 l&#8217;int\u00e9rieur du colis. <\/b><\/span><span style=\"font-weight: 400;\">Dans le cas o\u00f9 l&#8217;ext\u00e9rieur du colis est intact et que votre fournisseur n\u2019a pas mis de bande garantie, il est possible qu\u2019il ait \u00e9t\u00e9 ouvert sans que cela ne se voie.&nbsp; Dans ce cas, vous devez imp\u00e9rativement indiquer au livreur le produit manquant, en fournissant une copie de votre facture d\u2019origine.<\/span><\/li>\n<li><b><span style=\"color: #ff9900;\">Vous entendez des bruits indiquant de la casse lorsque vous manipulez le colis.<\/span> <\/b>Vous pouvez tout de suite pr\u00e9venir le livreur et ouvrir le colis avec lui afin que les objets cass\u00e9s soient d\u00e9taill\u00e9s dans les r\u00e9serves.&nbsp;<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-511dbaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"511dbaf\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d6d2022\" data-id=\"d6d2022\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da35f83 elementor-widget elementor-widget-text-editor\" data-id=\"da35f83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"color: #7a7a7a;\">Comment \u00e9mettre des r\u00e9serves ?\u00a0<\/h3><p>Vous avez deux mani\u00e8res d\u2019\u00e9mettre des r\u00e9serves aupr\u00e8s du transporteur :<\/p><ul><li>Il est possible de le faire directement aupr\u00e8s du livreur qui devra remplir un document devant vous. N\u2019oubliez pas de signer ce document et de v\u00e9rifier que le transporteur le signe \u00e9galement. Cela vous servira de preuve pour la suite.\u00a0<\/li><\/ul><ul><li>Si le chauffeur est d\u00e9j\u00e0 parti lorsque vous ouvrez le colis, vous pouvez vous rendre dans l\u2019agence du transporteur 72h maximum apr\u00e8s r\u00e9ception.Dans ce cas l\u00e0, pensez \u00e0 prendre des photos du colis et du contenu avant de l\u2019emmener dans l\u2019agence. Vous aurez ainsi toutes les \u00e9vidences attestant de l\u2019\u00e9tat du colis.\u00a0Encore une fois, ne quittez pas l\u2019agence sans avoir sign\u00e9 un document officiel !\u00a0<\/li><\/ul><p>Une fois votre pr\u00e9cieux document indiquant vos r\u00e9serves en main, vous n\u2019avez plus qu&#8217;\u00e0 attendre le retour de votre r\u00e9clamation. \u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1d0158e\" data-id=\"1d0158e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46f177c elementor-widget elementor-widget-image\" data-id=\"46f177c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"560\" height=\"380\" src=\"https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-3-1.jpg\" class=\"attachment-large size-large wp-image-2755\" alt=\"\" srcset=\"https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-3-1.jpg 560w, https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-3-1-300x204.jpg 300w, https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-3-1-400x271.jpg 400w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Mon colis est arriv\u00e9 endommag\u00e9, que dois-je faire ? Lorsque votre colis parcourt des milliers de kilom\u00e8tres, il peut arriver qu\u2019il soit endommag\u00e9 malgr\u00e9 tout le soin apport\u00e9 pendant son acheminement. Il peut \u00eatre tr\u00e8s frustrant de d\u00e9couvrir son colis ab\u00eem\u00e9 \u00e0 la livraison et c\u2019est justement \u00e0 ce moment-l\u00e0 que tout se joue. En [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":2752,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[9],"tags":[],"class_list":{"0":"post-2751","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-infos-pratiques"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mon colis est arriv\u00e9 endommag\u00e9, que dois-je faire ? - Easy Delivery<\/title>\n<meta name=\"description\" content=\"Votre colis est arriv\u00e9 en endommag\u00e9 ? D\u00e9couvrez comment \u00e9mettre des r\u00e9serves aupr\u00e8s du transporteur pour obtenir un d\u00e9dommagement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.easy-delivery.com\/blog\/mon-colis-est-arrive-endommage-que-dois-je-faire\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mon colis est arriv\u00e9 endommag\u00e9, que dois-je faire ? - Easy Delivery\" \/>\n<meta property=\"og:description\" content=\"Votre colis est arriv\u00e9 en endommag\u00e9 ? D\u00e9couvrez comment \u00e9mettre des r\u00e9serves aupr\u00e8s du transporteur pour obtenir un d\u00e9dommagement.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.easy-delivery.com\/blog\/mon-colis-est-arrive-endommage-que-dois-je-faire\/\" \/>\n<meta property=\"og:site_name\" content=\"Easy Delivery\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-10T08:31:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-15T08:56:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.easy-delivery.com\/blog\/wp-content\/uploads\/2021\/09\/Sans-titre-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"560\" \/>\n\t<meta property=\"og:image:height\" content=\"380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin9386\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin9386\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mon colis est arriv\u00e9 endommag\u00e9, que dois-je faire ? - Easy Delivery","description":"Votre colis est arriv\u00e9 en endommag\u00e9 ? 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