FAQ Frequently asked questions

The procedure is the following:
Log in to your Paypal account.
Click on the “settings” icon on the top right of the screen.
Then click on “payments” to see all your pre-approved payments.
After clicking on “manage pre-approved payments” select one or more payments that you want to delete.
We suggest you wait until near the end of your current subscription to benefit from it until its termination.
Grouping your parcels means that we reunite all your parcels in one box. The bigger your parcel, the lower your transportation costs which can also help reducing your invoice by choosing this option. Before asking to group your parcels, we advise you to use the “simulation” tool on our website with the weight and length of your parcel if you were to choose that option. It is recommended especially for tiny items (books, shoes, clothes etc…)
Unfortunately, as a matter of practicality, we cannot group a parcel that’s already been grouped.
You will find a list of forbidden articles we can't export. If one of your parcel contain a forbidden article, we will not send it for safety precaution.
It is your responsibility to check if an item can be received in the destination country, even if it does not appear in the list below. For this, you can contact local customs.
- Lithium batteries
- Perfume, spays and nail polish
- Counterfeit articles
- Article of exceptional value (for example, piece of art, gemstone, gold and silver)
- Firearms /airguns
- Fur/ animals skins
- Ivory and derived products
- Live animals
- Plants and seeds
- Tobacco and derived products
- Dangerous materials (Acid, Gaz, Poison, Radioactive product, Toxic product...)

When you order something online, the retailer asks for a delivery adress. You just have to enter the address that’s been given to you at the time of you subscription to Easy-Delivery. When you subscribe on Easy Delivery, you are given two addresses : one in France, and one in the United States. If you order on a French website, you need to choose the French warehouse address and if your order on an American website, you need to select the US warehouse address.
These addresses will always be available on the dashboard of your easy-delivery.com account each time you log in with your username and your password.

To order on a French website, your address will appear like this:
M Last Name First Name
Easy-Delivery XXXXXX
27 avenue de Rome
13127 Vitrolles
France

----> When Amazon asks for your address, we advise you enter it like this:
Last Name and First Name: Last Name and First Name
Address line 1: 27 avenue de Rome
Address line 2: Easy-Delivery XXXXXX
City : Vitrolles
State/Region:
Postcode/zip: 13127
Country: France
Phone number: +33 7 80 91 15 65

You may receive a message stating that the street hasn’t been recognised but you can validate this address anyway. You’re shopping ready

For an order in the United States, your address is as follows:
NAME FIRST NAME
ED XXXXX
5910 Tulloch Spring Ct.
Haymarket, VA, 20169-6185
États-Unis
+1 347-909-8147

---> VA = Virginia, this is the US state where our warehouse is located in the US. This information will be requested when ordering.
Our warehouse is open from 8a.m. to 7p.m., Monday to Friday. If the website you’re shopping from allows you to choose a specific delivery date, be sure to choose a date and an hour in which our warehouse is open.
You have to choose an “at home” delivery and not a delivery in a “Pick-up and Go” establishment or location.

In other words:

- Always mention Easy-delivery in the address.
- No deliveries taking place on week-ends and public holidays.
- No “Pick-up and Go” deliveries like Relais Colis, Relais Kiala and such.
The carrier is responsible for the merchandise up to a limit of 23EUR/KG. If you wish to take out an insurance corresponding to the real value of your merchandise, we advise you to choose the optional insurance at the time of carrying the expedition (2% of the merchandise’s value).
Yes, the payment takes place when you are delivered your parcel. You have to pay for the export duties and taxes of your destination country, their amount is calculated based on the merchandise’s value you declared on our website. If you want a more precise estimation, you will have to contact your country’s most appropriate administration. Please note that numerous countries have varying customs allowances which allow sums under a certain amount to be exonerated from these duties and taxes.

Furthermore, Colissimo, Chronopost DHL, and UPS can bill fixed costs on clearance.

You can get an estimation of those fees by using one of these online tax calculator :

- https://www.simplyduty.com/
- https://www.colissimo.entreprise.laposte.fr/fr/calculateur-douane
Yes. If a parcel looks damaged, we do not accept the delivery. It allows us to work in your best interest in regards to the retailer. You will be notified by email.
To better estimate your transportation costs, we advise you to check the height of your parcel directly alongside the retailer. The dimensions and the weight of the parcel are sometimes available on their website. If it is not the case, we suggest you send an email to the customer support to avoid unpleasant situations.
If your parcel comes to you already damaged, you have to contact the representative of the carrier that delivered it to you
The following calculation is carried out: (L x W x H) / 5000
If the result is greater than the total weight, then this result is used as the taxable weight. Otherwise, the total weight will be used as the taxable weight. In any case, you will be charged on the taxable weight.
You can use the following website:

http://openr.co/4bY
No problem, our system knows if your country possesses or not a zip code and if it is mandatory or not to put it in your address. If there is no zip code in your country, leave the information box empty.
Easy-Delivery does not sell items online. You need to buy on a French or American website that is able to deliver in our warehouse. You can access all brands available in the United States or France through your Easy Delivery forwarding address.
No we don’t, we only deliver small parcels. However, you can order spare parts.
Yes, the heaviest your parcel is, the lower your invoice will be. This is why grouping your parcels is a good opportunity to pay less in the final invoice.
The rates are different, the service too!

A/ The tracking:

-DHL
Precision and German rigor on the programme. Available on almost all destinations, reliable and efficient service.

-UPS
Precise but less efficient than UPS on the African continent.

-Colissimo
Quality service but generally longer than UPS and DHL. Very good on DOMTOM. The quality of international service depends on the reliability of the local post office. If the post office in your country of residence is broken, go ahead!

- Chronopost
Very efficient tracking, updated on time. Chronopost works with partners in each of the countries it serves. Thus, you can be delivered with DHL to your destination.

B/ Weight and Height Limitations

-UPS
Packages can weigh up to 70 kg.
The combined length and girth of packages must not exceed 419 cm.
Package length must not exceed 270 cm
Packages weighing more than 31.5 kg, 25 kg within the EU must have a special heavy package label.
Large size/weight packages require specific pricing and dimensional weight calculations.
Note: Packages that exceed the UPS size and weight limits are subject to a maximum limit surcharge.

-DHL
Max weight: 70kg
Max dimensions: 300x300x300cm.
If packed on pallet, these limits may be exceeded.

-Colissimo
Max weight: 30kg,
Max dimensions: 200cm (height + length + width)

- Chronopost:
Max weight: 30kg
Max dimensions: 300cm (length + 2 height + 2 width)
The details regarding your online parcel are affiliated to a unique tracking code that your supplier will give you at the time of the expedition of you purchase. We also mention, if possible, the name of the supplier. Example: Fr9736969940/Amazon