FAQ Frequently asked questions
When you order online, the web-merchant will ask you for your delivery address. All you have to do is enter the Easy-Delivery address assigned to you when you registered. If you order from France, you must choose the address of the French warehouse, and conversely, if you order from the United States, you must choose the address of the American warehouse.
You can find your French and American addresses at any time, on the dashboard, by logging on to easy-delivery.com with your login and password.
?? For an order in France, your address looks like this:
Surname and first name: yours
Address line 1: Easy Delivery + your customer reference
Address line 2: 33 boulevard Tisseron
Postal code: 13014
City: Marseille
France
(+33) 07 80 91 15 65
?? For orders in the USA, the address is as follows:
First name and surname: your own
Address line 1: Easy Delivery + your customer reference
Address line 2: 144 Shaw Rd
City: Wellsville
State: Missouri or MO
Zip code: 63384
United States
+1 857-407-1150
When you register with Easy Delivery, you get a free address in the USA and France. To use these addresses and order your favorite American and French brands, here are the steps to follow:
1- You order on the websites of your choice that deliver to France or the USA with your Easy Delivery address.
2- We receive your order(s) and inform you by e-mail.
3- Request shipment anywhere in the world directly from your account, by choosing the carrier.
Visit the Easy Delivery blog to discover our tips for buying in France and the USA:
- to buy in France: https://blog.easy-delivery.com/en/comment-passer-des-commandes-avec-easy-delivery/
- to buy in the USA: https://blog.easy-delivery.com/en/comment-commander-aux-etats-unis/
You will find a list of forbidden articles we can't export. If one of your parcel contain a forbidden article, we will not send it for safety precaution.
It is your responsibility to check if an item can be received in the destination country, even if it does not appear in the list below. For this, you can contact local customs. You will find a detailed list in our Terms and Conditions.
If you have any doubts, please contact our customer service.
- Lithium batteries
- Perfume, spays and nail polish
- Alcool (under conditions)
- Counterfeit articles
- Article of exceptional value (for example, piece of art, gemstone, gold and silver)
- Firearms /airguns
- Fur/ animals skins
- Ivory and derived products
- Live animals
- Plants and seeds
- Tobacco and derived products
- Dangerous materials (Acid, Gaz, Poison, Radioactive product, Toxic product...)
Our warehouse is open from 8 a.m. to 5 p.m., Monday to Friday. If the website you’re shopping from allows you to choose a specific delivery date, be sure to choose a date and an hour in which our warehouse is open.
You have to choose an “at home” delivery and not a delivery in a relay or a pick-up station.
In other words:
✅Always mention Easy-delivery in the address.
❌ No deliveries outside our opening hours
❌No deliveries at relays or pick-up stations like Mondial Relay, Relais Colis, Relais Kiala and such.
Yes. If a parcel looks damaged, we do not accept the delivery. It allows us to work in your best interest in regards to the retailer. You will be notified by email.
A / Tracking: Prices differ, and so does the service!
✅ DHL (France & USA) – Excellent tracking
German precision at its finest. Direct presence in most countries. Reliable, fast, and very accurate service.
✅ UPS (France & USA) – Standard tracking
Accurate and generally reliable. Slightly less efficient in certain regions, such as parts of Africa.
✅ FedEx (France & USA) – Standard tracking
Accurate and frequently updated tracking. Fast delivery times. A solid balance between price and service quality.
✅ Chronopost (France) – Excellent tracking
Real-time tracking updates. Delivers through trusted partners (e.g., DHL) depending on the destination. Effective in many regions.
? Colissimo (France) – Limited tracking
Reliable service, but usually slower than UPS and DHL. Performs well in French overseas territories. ❌ If the postal service in your country is unreliable, better to avoid it.
B / Weight and size limitations
UPS
Max weight: 70 kg
Max dimensions: 270 cm (length) / 419 cm (length + girth)
ℹ️ Extra charges apply if size/weight limits are exceeded
DHL
Max weight: 70 kg
Max dimensions: 300 x 300 x 300 cm
ℹ️ Larger shipments possible when palletized; surcharges may apply
FedEx
Max weight: 68 kg (standard service)
Max dimensions: 274 cm (length) / 330 cm (length + girth)
ℹ️ Oversize charges apply if limits are exceeded
Colissimo
Max weight: 30 kg
Max dimensions: 200 cm (L + W + H)
Chronopost
Max weight: 30 kg
Max dimensions: 300 cm (L + 2H + 2W)
Grouping your parcels means that we reunite all your parcels in one box. The bigger your parcel, the lower your transportation costs which can also help reducing your invoice by choosing this option. Before asking to group your parcels, we advise you to use the “simulation” tool on our website with the weight and length of your parcel if you were to choose that option. It is recommended especially for tiny items (books, shoes, clothes etc…)
Once your consolidation request has been completed, the status of your parcels changes to "consolidation completed". A new reference ending in "C" is then created. This new reference corresponds to the grouping of parcels requested, for which you can request forwarding to the address of your choice!
Can I group a parcel that’s already been grouped?
Unfortunately, as a matter of practicality, we cannot group a parcel that’s already been grouped. Once your consolidation request has been completed, the status of your parcels changes to "consolidation completed". A new reference ending in "C" is then created. This new reference corresponds to the grouping of parcels requested, for which you can request forwarding to the address of your choice!
1. Choose the Easy Delivery Premium Subscription
At Easy Delivery, we offer a no-commitment Premium subscription starting at €3.25/month (excl. VAT). It gives you access to exclusive features, including three key benefits to help you save on your shipments:
✅ 30 days of free storage (instead of 20), giving you time to receive multiple orders and ship them together.
✅ 10% off all shipments during your subscription period.
✅ Discounted consolidation service: €2.50 (excl. VAT) per package from France, €3 (excl. VAT) from the USA.
? Just one shipment can cover the cost of the subscription!
2. Consolidate Multiple Orders to Save Money
To optimize your shipping costs, the best strategy is to place several orders and consolidate them. With Easy Delivery, shipping rates are tiered: the heavier your package, the lower the price per kilo.
Once you request consolidation, our logistics team takes care of everything:
❌ Removal of unnecessary packaging and boxes
✅ Grouping all items into one more compact parcel
? Result: less wasted space, lower shipping costs
3. Choose the Right Carrier for Your Needs
When selecting your shipping carrier, consider what matters most to you: speed, price, or service quality.
✈️ Need fast delivery with courier service and signature? Choose UPS or DHL, top-tier carriers known for speed and reliability.
? Not in a hurry? Go with Colissimo, a more affordable option ideal for non-urgent shipments.
The carrier’s liability is limited to €23 per kilogram. If you wish to have coverage corresponding to the actual value of the goods, we recommend that you purchase the optional insurance at the time of shipment. The amount depends on the value of the goods, and the terms and conditions are available when selecting the option.
Follow this procedure:
Log in to your account
In the orange sidebar on the left, go to Premium Access, then click on Cancel Subscription.
Yes, the payment takes place when you are delivered your parcel. You have to pay for the export duties and taxes of your destination country, their amount is calculated based on the merchandise’s value you declared on our website. If you want a more precise estimation, you will have to contact your country’s most appropriate administration. Please note that numerous countries have varying customs allowances which allow sums under a certain amount to be exonerated from these duties and taxes.
Furthermore, Colissimo, Chronopost DHL, and UPS can bill fixed costs on clearance.
You can get an estimation of those fees by using one of these online tax calculator :
- https://www.simplyduty.com/
- https://www.colissimo.entreprise.laposte.fr/fr/calculateur-douane
When you want to create an account on Le Bon Coin, Vinted or Ebay, you need a French phone number. Companies such as Onoff, Ringover and Sonetel offer virtual numbers that work with an application.
To create one easily, with a few clicks and a few euros, here is our selection:
- https://www.onoff.app/en/
- https://sonetel.com
- https://www.ringover.fr
To better estimate your transportation costs, we advise you to check the height of your parcel directly alongside the retailer. The dimensions and the weight of the parcel are sometimes available on their website. If it is not the case, we suggest you send an email to the customer support to avoid unpleasant situations.
Reservations must be made at the time of delivery: on the delivery note, write "Received with reservation pending inspection of the goods (specify the items)" and describe any visible damage to the packaging. Keep a copy or record of these remarks.
Please also consider refusing the package if it is damaged. Keep a record of the refusal due to damage and send it to us along with photos within 24 hours.
Any claim must be made in writing and submitted within 24 hours of receiving the package; otherwise, the carrier's liability cannot be engaged.
You must then contact the carrier’s representative who delivered the package, and provide photos of the parcel along with a copy of the reservations made.
The following calculation is carried out: (L x W x H) / 5000
If the result is greater than the total weight, then this result is used as the taxable weight. Otherwise, the total weight will be used as the taxable weight. In any case, you will be charged on the taxable weight.
You can use the following website:
http://openr.co/4bY
No problem, our system knows if your country possesses or not a zip code and if it is mandatory or not to put it in your address. If there is no zip code in your country, leave the information box empty.
The details regarding your online parcel are affiliated to a unique tracking code that your supplier will give you at the time of the expedition of you purchase. We also mention, if possible, the name of the supplier. Example: Fr9736969940/Amazon
